Shipping Policies

Shipping

Shipping costs are calculated during checkout.  All shipping costs are the responsibility of the customer.  From time to time Progressive will offer promotions that may include free shipping, or a reduced rate.

Rush Shipping

Expedited shipping options are available during checkout.  If your order requires special assistance, please contact support at 1-866-777-4134 or email us at [email protected].  We are happy to assist in any way we can!

Returns

To initiate a return, please contact support at 1-866-777-4134 or email us at [email protected].  All return requests must be made within 15 days of receipt of item(s).  All items must be unused and in original condition.  If items have been damaged during delivery, please make a note of damage during receipt.  Customers are responsible for all shipping charges on cancelled orders.

Special Handling

During checkout please include any special handling needs or requests.  These options include:  Residential delivery, Notification prior to delivery, Inside delivery, Special truck, Appointment delivery, Lift gate, etc.  Please make sure to select any special handling that you require.  If you need to make changes to your orders shipping, please contact support as soon as possible.  If changes to your orders shipping result in additional charges, you are responsible for those charges.

Pick up Procedures

Shortly after successfully placing your order for pick-up, we will email you a PICK-UP NUMBER. Please do not go to the warehouse without this number as you will be turned away. We do not supply Bill of Ladings for pick-up orders. If you have hired a common carrier to pick up your order they must supply their own BOL. Please make note as to the closing time for the warehouse where your order is located, unfortunately we will not be able to accommodate late arrivals. 

If you have any questions regarding our pick-up procedures please call our customer service department directly at 866-777-4134 or e-mail us at [email protected] 

Forest Park, GA

2160 Anvil Block Road Suite 10

Forest Park, GA 30297

Monday - Friday 7:00am - 6:30pm ET.

Directions to Forest Park, GA

Atlanta, GA

5655 Fulton Industrial Blvd.

Atlanta, GA 30336

Monday - Friday 8:00am to 4:30pm ET. 

Directions to Atlanta, GA

Manchester, IA

1001 Burrington Rd.

Manchester, IA 52057

Monday - Friday 8:00am to 4:30pm CT. 

Directions to Manchester, IA

Elgin, IL

1717 Gifford Road

Elgin, IL 60120

Monday - Friday 7:00am to 6:30pm CT. 

Directions to Elgin, IL

Sterling, MA

2 Northeast Blvd.

Sterling, MA 01564

Monday - Friday 8:00am to 4:30pm ET. 

Directions to Sterling, MA

Sparks, NV

650 Lillard Dr.

Sparks, NV 89434

Monday - Friday 8:00am to 4:30pm PT. 

Directions to Sparks, NV

Hazleton, PA

63 Green Mountain Rd

Hazleton, PA 18202

Monday - Friday 7:00am to 6:30pm ET. 

Directions to Hazleton, PA

Dallas, TX (FSR)

2271 French Settlement Road

Dallas, TX 75212

Monday - Friday 7:00am to 6:30pm CT.

Directions to Dallas, TX

Dallas, TX (PS)

11240 Petal St.

Dallas, TX 75238

Monday - Friday 8:00am to 4:30pm CT.

Directions to Dallas, TX