FREQUENTLY ASKED QUESTIONS
Find the answers for our most common questions here.
FAQ
To register for an account, Click Here.
To find profile information including user ID and password, Click Here to go to your Account Details page, or click the icon to the right of the search bar on the top of the page.
To reset your password, Click Here to go to your Account Details page. There you will be able to create a new password.
We accept ACH, check by mail, credit card and PayPal.Customers also have the option to apply for credit terms.Please contact customer service for more information on applying for credit terms.
Depending on your location and order details, orders will be shipped via UPS or Motor Freight. Options for shipment type will be provided at checkout where you can choose which shipping method suits your needs.
In stock items ordered before 12pm will ship same day. Orders placed after 12pm will be shipped next day.
Tracking information will be provided with your shipping confirmation email. Items shipped via Motor Freight, eta will be provided by your salesperson.
To cancel an order that has already been placed, please reach out to our customer service team directly at (866) 777-4134. We’re available Monday through Friday from 8am to 6pm EST.
Returns
If you’re not totally satisfied with your purchase you can return it within 30 days for a refund.
Refunds will be made in the same form of payment originally used to make the purchase.
Excluded Items
Items that are marked “non-returnable” as well as custom items cannot be returned.
Item Condition
To be eligible for a return, an item must be unused and in the same condition and packaging that you received it.
Shipping Charges
Other than in cases of manufacturer defect or order processing error, original shipping charges as well as return shipping charges are the responsibility of the customer
Call Customer Service
You can call our Customer Service Department at 866‑777‑4134 to help walk you through the return process. We’ll send you a return authorization (RA) number. Our customer service hours are Monday through Friday from 8am to 5pm (EST).
Return Shipment Location
Please contact our Customer Service Department at 866‑777‑4134 to request a return authorization (RA) number and the correct address to return your item(s).
From time to time we will offer free shipping as a promotional event.
Yes, you need to register for an account to place an order.
You can call our Customer Service Department at 866‑777‑4134 to help walk you through setting up credit terms. Our customer service hours are Monday through Friday from 8am to 5pm (EST).
Yes, PayPal is an accepted payment option.